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amazon's support is everything they say it is

the journal of Michael Werneburg

twenty-seven years and one million words

The bottom of my Kindle developed a problem where the USB port wasn't seated properly; I called Amazon and they sent me a new one.

I have to say I'm impressed. Yes, it's only a month old (an X'mas gift), but still - for an electronics retailer to replace the item sight-unseen was, frankly, a bit unexpected. The new one arrived last night, and I packaged up the old one in the box of the new unit and returned it today.

The only hiccup in the process came from me; when I printed the UPS return slip, I did so through the browser and the resulting print was too low-res for the scanner at the UPS location. I had to get back to the office, print another copy (using Irfanviewer), and return to the UPS shop again. Entirely my fault, and no slight against Amazon's way of doing things.

Thanks, Amazon. The Kindle's been great so far and your service of it helps.