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good e-commerce experience

the journal of Michael Werneburg

twenty-seven years and one million words

I had an unusually good e-commerce experience with a company called Number Barn that lets you park phone numbers. I entered all the details including the PIN and so on from the Canadian firm that’s hosting Mari’s former Toronto number into the US-based Number Barn. I got to the payment part and realized that my Canadian credit card number, which they have on file because I’m already storing a number there, wasn’t going to work because something’s gone wrong with that credit card lately. So I tried entering my Japanese credit card and when that failed (their system only recognizes US postal codes) I contacts their chatbot.

Then I noticed that I had a “cart” and clicked on it. Despite my two-stage exit from the purchase process, everything was exactly where I was when I realized that my credit card was no good.

Then overnight their people got back to me (the hint is to use a fake postal code of six zeros) and I’m able to go ahead.

Such a nice break from most e-commerce/carts, which would have broken down when I needed to correct the c/c number. It really highlights how most of the world’s engines stalled years ago.