they call this incident management
the journal of Michael Werneburg
twenty-seven years and one million words
Halifax, 2004.05.14
After a whole four hours of sleep, I was woken by the pager again at 6:30 this morning. Whatever problems had been sorted out last night, there were still hangovers this morning.
But the time I was heading into work two hours later, the technical calls had stopped coming, and the political calls had started.
The day was spent fielding a variety of calls, emails, and intercontinental teleconferences. We'd done our bit, though, so the politics more or less went away at some point in the afternoon.
It's incredible, but I actually got an 'attaboy' for one of my written communiques. I've come some way in the ten years I've been at this game, I suppose.